Privacy Policy
Last Updated: March 2026
Introduction
Big Bear Home Hub ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and your choices regarding your information.
By using this website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit a service request
- Request quote coordination
- Fill out a contact form
- Subscribe to updates or newsletters
- Contact us by phone, text, or email
The information we collect may include:
- Name
- Email address
- Phone number
- Property address or general location
- Service needs and project details
- Photos or files you choose to provide
- Any additional information you voluntarily submit
We may also automatically collect certain information about your visit, including:
- IP address
- Browser type
- Device type
- Pages viewed
- Time spent on the website
- Referring website or source
- Approximate geographic location
How We Use Your Information
We may use your information to:
- Respond to your requests and inquiries
- Connect you with contractors, service providers, or advertisers
- Coordinate quotes for your project
- Contact you about your request
- Improve our website and services
- Send updates, newsletters, or marketing communications
- Analyze website performance and visitor behavior
- Protect against fraud, spam, or misuse of the website
Sharing Your Information
By submitting a request through our website, you understand and agree that we may share your information with:
- Contractors
- Service providers
- Property managers
- Insurance companies
- Realtors
- Advertisers
- Affiliate partners
- Other businesses related to your request
We may share your information with one or more businesses that may be able to help with your request.
Some businesses may pay us for advertising, featured placement, referrals, leads, or quote coordination services. Others may not.
You understand that once your information is shared with a third party, their own privacy practices and policies may apply.
We are not responsible for the privacy practices, actions, services, pricing, or communications of third-party businesses.
Quote Coordination Service Information
If you use our Quote Coordination Service, you understand that we may share project details, property information, photos, access details, and other information necessary to help contractors prepare estimates.
You understand that we may communicate with contractors on your behalf for the purpose of coordinating quotes.
We do not guarantee that you will receive a certain number of quotes, hire a contractor, or complete a project.
Advertising and Affiliate Relationships
Big Bear Home Hub may display advertisements, sponsored placements, featured listings, affiliate links, or paid recommendations.
We may earn compensation when users:
- Submit a lead
- Contact a provider
- Purchase a product or service
- Click certain links
- Sign up for certain offers
Any compensation we receive does not change the price you pay.
Sponsored content, featured placements, or advertisements may not necessarily represent endorsements.
Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to improve user experience and understand how visitors use our website.
These technologies may be used by:
- Google Analytics
- Google Ads
- Meta / Facebook
- Affiliate networks
- Advertising platforms
- Other third-party tools
Cookies may collect information about browsing behavior, pages visited, and actions taken on the site.
You can adjust your browser settings to disable cookies, but some features of the website may not function properly.
Marketing Communications
If you provide your contact information, you may receive phone calls, emails, text messages, or follow-up communications related to your request.
You may also receive marketing messages, newsletters, or promotional offers from us or from businesses we connect you with.
You can unsubscribe from marketing emails at any time.
No Guarantee of Services
Submitting a request does not guarantee:
- A response from a contractor
- A specific number of quotes
- Contractor availability
- Pricing
- Project completion
- Satisfaction with any provider
We do not guarantee the quality, availability, licensing, insurance, pricing, timelines, or performance of any contractor or service provider.
Users are responsible for evaluating and selecting any contractor they choose to hire.
Data Security
We take reasonable measures to protect the information you provide. However, no website, email system, or online platform can guarantee complete security.
By using this website, you acknowledge that you provide information at your own risk.
Third-Party Websites
Our website may contain links to third-party websites, affiliate offers, or business websites.
We are not responsible for the content, security, privacy practices, or policies of any third-party website.
Children's Privacy
This website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
California Privacy Rights
California residents may have certain rights regarding their personal information under California law.
You may request information about the categories of personal information we collect, how we use it, and who we share it with.
You may also request that we delete personal information we have collected, subject to certain legal exceptions.
To make a privacy-related request, contact us through our website.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us through our website contact form.